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HR won't sync with iPad and iPhone at the same time

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‎07-18-2016 06:53

‎07-18-2016 06:53

When I first got my Fitbit in December, I had no problems syncing to both devices. Now, I have to chose between them. Is there any reason I cannot sync to both of them?
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‎07-18-2016 15:35

‎07-18-2016 15:35

@stepbrown  To sync to both, you will have to either turn off Bluetooth on one device or move the devices away from each other.  

 

Hope that helps~

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

Best Answer

‎07-19-2016 11:09

In response to Kmransom123

‎07-19-2016 11:09

Hi @stepbrown,

@Kmransom123 is right, this is a known limitation of Bluetooth. If you have your Fitbit tracker that is Bluetooth bonded to one of your mobile devices (a step that is required to receive notifications), the Bluetooth bond will prevent you from syncing to a second mobile device.

If this is the case, I'd recommend the tips mentioned in this help article.

Derrick | Retired Moderator, Fitbit
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