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Having difficulties to sync after updating.

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‎06-05-2019 04:21 - last edited on ‎06-06-2019 17:06 by Fitbit Moderator

‎06-05-2019 04:21 - last edited on ‎06-06-2019 17:06 by Fitbit Moderator

Having trouble pairing/syncing my Fitbit to my iPhone 8 after updating? What can i do? 

 

Moderator edit: updated subject for clarity

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‎06-06-2019 17:05 - edited ‎06-06-2019 17:07

‎06-06-2019 17:05 - edited ‎06-06-2019 17:07

Welcome to the Fitbit Community @Belladee. Sorry for the delayed response.

 

I'm sorry to hear that you are having difficulties pairing/syncing your Fitbit device after updating. Thank you for letting us know that you have an iPhone 8. If you haven't done it already, please follow our guide to resolve either set up or syncing issues.

 

If this doesn't help, please provide the following information:

- Do you receive any error when trying to sync? Can you attach a screenshot of the error?

- What information have you recently updated? Your phone OS, the Fitbit app, your device's firmware?

 

Please don't hesitate to contact us back, if you need further assistance.

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