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Having issues syncing Fitbit Flex.

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‎08-20-2019 18:30

‎08-20-2019 18:30

I have reinstalled my app, turned off Bluetooth, I removed device and when I try to reinstall it, finds it but when I get to screen to tap till vibrate its not registering it. I tap it vibrates but says not working.  Help

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4 REPLIES 4

‎08-21-2019 00:11

‎08-21-2019 00:11

The usual things to try when you get syncing issues are:

 

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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‎09-22-2019 09:34 - last edited on ‎03-08-2021 19:41 by

‎09-22-2019 09:34 - last edited on ‎03-08-2021 19:41 by

All these guys do is send people links that still dont help people i tried a variety of things by mixing up people forums. I was able to get one flex out of 3 to sync.Be sure to have it charged. Go to phone settings to your fitbit app and force stop clear cache and clear data and unistall the app.Turn on bluetooth and location then restart you phone. During your phone restarting hold the fitbit reset button for 20secs while its on the charger. Reinstall the app log in and setup new device. Be sure that any other devices are far away from your phone and fitbit before setup.And make sure you have fitbit next to your phone and is ready to be tapped once it says it found your fitbit. I dont remember if i tapped fitbit before it said to tap after it was found or when it said to tap. But these steps i combined worked for pne of mine

 

 

Moderator edit: format

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‎03-08-2021 05:57

‎03-08-2021 05:57

I did everything that the fitbit "help" line told me to and deleted the flex from my account. And, it did not sync back, it did light up but no vibration and kept stating is not working. The fitbit help line told me that they had instructed to delete all other bluetooth NOT the fitbit flex. This is really frustrating. If anyone else had advise, I would appreciate it. 

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‎03-08-2021 06:06

In response to NoFear1981

‎03-08-2021 06:06

Could you explain what force clear cache is? 

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