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Heart Rate Heart Isn't Active on App

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‎08-01-2018 04:42 - edited ‎08-01-2018 05:00

‎08-01-2018 04:42 - edited ‎08-01-2018 05:00

Hi everyone!

I've had my Fitbit for 3 months and we recently bought my husband one!

 

What I noticed was that the heart rate display on his phone app on the dashboard beats with the pulse of his heart.  Mine does not.  It always shows the heart still - white in the centre - the bpm has --bpm but shows my resting heart rate - 64 bpm resting.

 

My husband has an iPhone 5.

I have an iPhone 6.

 

How come this display is not working when the others are?

 

Thank you!  🙂

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1 BEST ANSWER

Accepted Solutions

‎08-02-2018 06:16

‎08-02-2018 06:16

Welcome to the Fitbit Community @JoyfulStephanie, it's nice to have a new member around! Smiley Very Happy 

 

You can see live heart rate data by make sure Bluetooth is enabled on your mobile device. In the Fitbit apps for iOS, also make sure all-day sync is turned on.

You can also try the following just to refresh your Fitbit app:

 

  • Make sure that your Fitbit app is up-to-date
  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

 

I've moved your post to the iOS App since there are more chances to get related replies here.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
4 REPLIES 4

‎08-02-2018 06:16

‎08-02-2018 06:16

Welcome to the Fitbit Community @JoyfulStephanie, it's nice to have a new member around! Smiley Very Happy 

 

You can see live heart rate data by make sure Bluetooth is enabled on your mobile device. In the Fitbit apps for iOS, also make sure all-day sync is turned on.

You can also try the following just to refresh your Fitbit app:

 

  • Make sure that your Fitbit app is up-to-date
  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

 

I've moved your post to the iOS App since there are more chances to get related replies here.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎08-02-2018 14:45 - edited ‎08-02-2018 14:46

In response to MarreFitbit

‎08-02-2018 14:45 - edited ‎08-02-2018 14:46

Thank you so much!!  I refreshed my Fitbit app as you instructed and the heart is beating on the Heart Rate display on the phone App!!  

 

And thank you for your nice welcome to the Fitbit community!!  🙂  

Best Answer
0 Votes

‎08-06-2018 10:19

In response to JoyfulStephanie

‎08-06-2018 10:19

Hello @JoyfulStephanie, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. Smiley Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎08-07-2018 06:00

In response to MarcoGFitbit

‎08-07-2018 06:00

Hello @MarcoGFitbit !!!!!

 

Thank you for your reply and inviting me to visit the Discussions board!!!  

 

Have a WONDERFUL day!!!  🙂  

Best Answer