Heart Rate graph not showing in exercises tracked

[Iwan_K]

I use a charge 2 for years now. Heart rate graph is really important for me. Since last summer the heart rate graph doesn't show up anymore when tracking exercise run via my phone.

Please solve this and inform me about the timing.

Thanks 

[SunsetRunner]

Hello and welcome to the Fitbit Community @Iwan_K 

Your issue appears to be going on for quite some time. I would suggest restarting your iOS device after force shutting the Fitbit App to see if that resolves the issue. (Also please make sure that both your Fitbit App as well as your iOS device is up to date first) 
Here’s how: 

log out of your Fitbit App

Force Shut the app by swiping the app upward

Now completely shut off your iOS device, wait 1-2 mins then restart your iOS device 

Log back into your Fitbit App as you normally would with your email address and password 

sync your Charge 2 

Look to see if your graph is now showing 

😃 Please let me know if this resolves your issue. Keep me posted.

[Iwan_K]

Hi,



This is not the solution. This problem is already mentioned by serveral
users and still not solved.

Please help



Thanks



Regarda,



Iwan Kastelein

[SunsetRunner]

Hello again @Iwan_K 

If your aware that this is a known issue (as stated here:https://community.fitbit.com/t5/Charge-2/Charge-2-heart-rate-graph-no-longer-showing-in-exercise-det...) I would suggest calling Fitbit Community Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs