Heart rate chart missing y axis scale

[stojakovic]

The latest app (Nov 2024) no longer shows a y-axis scale for any heart rate below Peak/Vigorous/Moderate.

Not sure why the y-axis scale is missing for most of heart rate during the day except during exercise. 

The data throughout the day is helpful to see things like sleep heart rate and recovery heart rate after exercise.

Please return the y-axis scale. 

[JuanFitbit]

@stojakovic , A warm welcome to the Community! Thank you for your message and info. 

Just to confirm, could you please attach a screenshot of the graph, so that we all can see what you are looking at?
What phone model are you using? And what's the OS version? eg. (Android 14 , iOS 17.3, etc) 

[stojakovic]

Juan-

I am using a Fitbit Sense and iOS app version 4.30

And here's a screen shot of a daily heart rate with basically no detail on any of the times except when in vigorous zone

-ed

[JuanFitbit]

@stojakovic , Thank you for your reply, info and screenshot. 

Our team has been informed and they are looking into this. 
They'll work on a solution afterwards. 
In the meantime, many users have confirmed that the issue can be removed, when changing to the 24 h format.  A try is worth it.  How do I change to a 12 or 24 hour clock?

[stojakovic]

Both my Sense and iPhone are using 24 hour clock so that's not an issue.