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Heart rate data no longer appearing in tracked exercise

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‎10-07-2019 14:40

‎10-07-2019 14:40

For the last month or so tracked exercise no longer shows HR info. Only exercise that is autodetected or manually logged does. Why the change?? I bought the inspire with HR specifically so I could see this info. Please return it to the way it was!!!

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‎10-08-2019 11:27

‎10-08-2019 11:27

Hi @sfrunner94127. Welcome on board!

 

Thanks for bringing this to my attention, and for your efforts while trying to record your exercises. Let me share that our team is aware of this issue with the Fitbit app not reflecting your heart rate data during an exercise. They're currently working on a fix as soon as possible based on the feedback posted in the Community. While there isn't a time frame for the fix, be sure that your comments will not go unnoticed as it helps us to improve our services and overall environment.

 

See you around.

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