Heart rate faulty

[2683]

heart rate reading to high resting rate 40 now 98

[LiliyaFitbit]

Hi @2683, it's nice to see you again in our Community Forums.

I am sorry to hear your heart rate is not being tracked accurately. Thanks for the details shared and I am here to assist you. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them. 

Have a nice day!

[2683]

Hello my Fitbit is now stopped showing heart rate can I return it to have it repaired or replaced thanks

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @2683.

I am sorry to hear your watch stopped showing heart rate. I understand your concern and suggest to keep working with our Support team since they have already all the details and special tools to continue assisting you. They will do their best to troubleshoot the issue and review your warranty options. Meanwhile, you can check the troubleshooting tips at What factors can affect my heart-rate reading on my Fitbit device? 

Let me know if you have any questions.