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Heart rate inaccuracies on versa

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‎01-14-2020 22:41

‎01-14-2020 22:41

My versa is measuring way too high even when resting it shows over 120bpm when normally I am around 60bpm with resting of 55bpm. I have followed troubleshooting methods and nothing has worked. (apart from setting up as new and losing all my data) I don’t know why this has happened but it is very frustrating. Any solutions would be appreciated. 

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‎01-15-2020 04:59

‎01-15-2020 04:59

Hi @Claire26_04 - Have you taken your heart rate manually or with another device to compare it to what the Versa shows? You can tap here for an article on how to improve HR accuracy. 

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‎01-15-2020 05:39

In response to SunsetRunner

‎01-15-2020 05:39

Hi Carol, yeah I have. I work in a hospital theatre so checked it out there. But it previously worked fine, I think it’s only been the last few weeks that I’ve noticed this issue and it will not resolve! It’s such a pain because I really could say enough good things about Fitbit prior to this, I have emailed Fitbit about it and waiting to hear back. Just thought I’d see if anyone else had any thoughts about what to do. 

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‎01-15-2020 06:03

In response to Claire26_04

‎01-15-2020 06:03

Please let us know the outcome, @Claire26_04 .

 

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