Heart rate not logging onto App

[NazreenIsoo]

Hi there, 

I have not had my heart rate log onto the Fitbit app, since the 16 March. 

I sync my work outs daily but have noticed that my heart rate doesnt logged. 

Can anyone help me resolve this issue?

[SilviaFitbit]

@NazreenIsoo It's nice to see you on the Community. 

Thanks for getting in touch about this. I appreciate you mentioned you have synced your workouts daily. 

In order to properly assist you, please reply to the following questions: 

- Is your heart rate setting turned on?

- Is your Fitbit tracking your heart rate?

- Are you using Android or iOS?

Keep me posted! 

[NazreenIsoo]

Hi Silvia 

Thankyou for getting back to me.

1. how would i do this, its always tracked my heart rate.

2. Yes i look at my fit bit while im working out and it shows me my heart rate increasing and decreasing as my intensity grows and drops.

3. IOS

[SilviaFitbit]

@NazreenIsoo Thanks for getting back. Sorry for the delayed reply. 

I appreciate that you took the time to reply to my questions. I've moved your post to this board, because it's related to the topic. 

In this case, I would like you to attach screenshots to your next reply. It's pretty weird that your Fitbit is showing heart rate readings while exercising but it isn't syncing to your app. Which Fitbit model do you have?

Looking forward to hearing back from you.