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Heart rate not longer recorded

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‎11-25-2019 09:05 - last edited on ‎12-02-2019 17:52 by Fitbit Moderator

‎11-25-2019 09:05 - last edited on ‎12-02-2019 17:52 by Fitbit Moderator

Heart rate won’t track anymore. Just stopped working one day and cannot get it back. Also sleep stages stopped recording, now it only gives time asleep.  Troubleshoot suggestions did not help. Any suggestions?

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎11-25-2019 15:08

‎11-25-2019 15:08

Hello and welcome @kmstanley 

Thank you for coming to the community with your question. Fitbit estimates your sleep stages using a combination of your movement and heart-rate patterns. If your heart rate monitoring is not working it will explain why your not getting sleep stages. Please look here to help troubleshoot why your heart rate is not showing on your device: https://help.fitbit.com/articles/en_US/Help_article/1582

 

😃 I hope this link provides you with the answer you seek. Please let me know if it indeed does

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‎11-26-2019 13:24

‎11-26-2019 13:24

Hello again @kmstanley 

Im checking in with you to see if my response answered your question and helped get your heart rate working again. Please let me know 😃

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‎11-26-2019 18:49

In response to SunsetRunner

‎11-26-2019 18:49

It did not work. Reset Fitbit as well and nothing. 


Sent from Yahoo Mail for iPhone
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‎11-27-2019 09:06

In response to kmstanley

‎11-27-2019 09:06

Hello again @kmstanley 

Thank you for following the troubleshooting steps I provided. I’m sorry you’re still experiencing issues. Can you please try restarting your Fitbit Tracker several times. Here’s how:https://help.fitbit.com/articles/en_US/Help_article/1186

If restarting several times does not work I would try one more step to see if that doesn’t resolve your issue. Lets force shut the app and restart the device.

Heres how:

log out of your Fitbit App

force shut the app by swiping the app upward

turn your iOS device off completely, wait 1-2 mins then restart your iOS device 

log back into your account as you normally would with your email address and password 

sync your Fitbit Tracker. 

😃 Hopefully these troubleshooting steps resolve the heart rate issue. If your still experiencing problems then I would suggest you contact Fitbit Customer Service. Here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

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‎11-29-2019 06:44

‎11-29-2019 06:44

Hello again @kmstanley 

I wanted to check back in with you to see if you’re still experiencing issues with your BPM or did the troubleshooting steps I posted in our last conversation addressed the issue. 
😃 Please let me know

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