Heart rate not registering in the app (iPhone 7)

[staceyaylott]

I have tried to re-start my charge HR  and force closed the app on my phone.  Since upgrading to iPhone 7 yesterday the app is not registering my heart rate -  its driving me crazy as I specifically need to see what my heart rate is doing - someone please help???

thanks in advance

Moderator Edit: Clarified Subject.

[Jdrobertson32 · Accepted solution]

I had a similar issue when I got my new phone. What I ended up doing was telling the app to delete the tracker, and then I re-setup the tracker to the phone.  After I did that, it worked like a charm 

[staceyaylott]

Thank you . Yes I had to pair the phone back up to the tracker.... then it worked

Sent from my iPhone

[MarcoGFitbit]

Hello @Jdrobertson32 and @staceyaylott, it's great to have you on board, welcome to the Community! 

I'm very happy to know your issue has now been resolved, thanks for providing the steps performed in order to fix this situation, I'm sure they will be very helpful for many members in the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Happy stepping! 

[MeFein]

Thank you, this worked perfectly.

-Rich

[MarcoGFitbit]

Hello @MeFein, it's great to see you around, thanks for joining the conversation! 

I'm very glad your issue has now been resolved, if there's anything else I can do for you, please feel free to reply, I'll be happy to help! 

Additionally, I would like to suggest you to please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle. Happy stepping! 

[RamoGirl]

I've just tried this fix but now my iPhone won't find my Fitbit. When I tried to repeat the device set-up process I was prevented from doing so as it's already registered. Any suggestions?

[RamoGirl]

Finally got my phone to see the Fitbit, but HR still not showing up on my dashboard. This is really frustrating. 

[MarcoGFitbit]

Hello @RamoGirl, thanks for joining the Fitbit Community and thanks for sharing your experience. 

Is the heart rate showing on your tracker but not on your Dashboard? If so, it's possible the heart rate tile is hidden inside the app. To make the tile visible again please scroll all the way down and tap on the Edit button, the heart rate tile will appear with a plus sign on the top right corner, tap on the plus sign and you'll be able to add it to your normal Dashboard.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[RamoGirl]

Thanks Marco G. The tile is displaying and it's showing my resting HR but not my current HR. I'm attaching a screenshot. Any advice gratefully received! 

[MarcoGFitbit]

Hello @RamoGirl, I hope you're having a great day, thanks for taking the time to reply and include a screenshot. 

In this case, if you're able to see heart rate displaying on your tracker's screen, when you open the Fitbit app, allow it a couple of minutes after it has synced for the tile to display your current heart rate. If you're still not able to see it, please enable All-day Sync inside the app to improve the connection between your tracker and your phone. 

To enable All-day Sync, open the Fitbit app and tap on Account > your tracker, scroll down and you'll be able to see All-day Sync. Enable it and sync your tracker once again. 

I hope this can be helpful, give it a try and let me know the outcome! 

[RamoGirl]

Hi Marco. Thanks for taking the time to reply and thanks for your suggestion. It worked! Many thanks. 

All the best

RG

[MarcoGFitbit]

Hello @RamoGirl, thanks for taking the time to reply, I hope you're having a great day. 

I'm very glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!