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Heart rate sensor not working

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‎06-22-2019 09:55 - last edited on ‎06-23-2019 10:34 by Fitbit Moderator

‎06-22-2019 09:55 - last edited on ‎06-23-2019 10:34 by Fitbit Moderator

How can I get my BPM to start working again? 

 

 

Moderator edit: updated subject for clarity

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‎06-23-2019 10:36

‎06-23-2019 10:36

@Eventually It's great to see that you've visited the Fitbit Community!

 

Let me help you with device's heart rate sensor. You don't mention which device you have but I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

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