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Heart rate tile not updating on Fitbit app.

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‎08-10-2020 19:04 - last edited on ‎08-11-2020 20:05 by Fitbit Moderator

‎08-10-2020 19:04 - last edited on ‎08-11-2020 20:05 by Fitbit Moderator

I am having major issues between my iPhone 8 Plus Fitbit app and my Fitbit, The heart rate display on the Fitbit app works after I do a remove Fitbit and set it up again but shortly thereafter it stops updating and shows a single heart rate that does not change. 
this is very frustrating!!! The iPhone is updated, the Fitbit app is also and I have done every troubleshooting step that was listed. 
Can someone help? Is there anyone else with this issue?? 

 

Moderator Edit: Clarified subject

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‎08-11-2020 20:05 - last edited on ‎09-03-2025 08:42 by Fitbit Moderator

‎08-11-2020 20:05 - last edited on ‎09-03-2025 08:42 by Fitbit Moderator

Hi @Annschlough, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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‎08-14-2020 16:05

‎08-14-2020 16:05

Hi @Annschlough  @RicardoFitbit 

 

I replied in another place, but again this sounds very much like the on-going issue since around version 3.24; you might add your voice to the thread https://community.fitbit.com/t5/iOS-App/Current-heart-rate-not-being-displayed-in-iOS-app/td-p/43275...

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