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Help getting app on iphone with iOS 12.5.5 Iphone6

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‎01-11-2022 19:19

‎01-11-2022 19:19

I just received a Fit it Sense health watch but my iPhone iOS only has 12.5.5 and is not upgradable to 13 which is what the app store says it requires.  I can't afford a newer phone , Is there some way to make this product work on my iPhone 6?  I was hoping to find the app in my Kindle Fire app store but it doesn't have one available there.   Any help?  

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3 REPLIES 3

‎01-11-2022 19:22

‎01-11-2022 19:22

Umm... Fitbit not Fit it :).  Auto correct, yay

 

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‎01-12-2022 02:40 - last edited on ‎07-26-2024 11:19 by Fitbit Moderator

In response to CassieMcD

‎01-12-2022 02:40 - last edited on ‎07-26-2024 11:19 by Fitbit Moderator

Hello @CassieMcD and welcome to the Community forum.  I'm sorry, but you need an iPhone/iPad that supports iOS 13 or an Android device that supports Android 8 in order to set up and sync your Sense.

Please think about upgrading your phone.  Apple ended its support for your phone, which means you don't get security updates.  Apple released an important security update after you lost support.  I agree these phones are expensive.  You might be able to find a refurbished model from a reliable source.  You don't need an iPhone 13, just something newer than your 6. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-13-2022 03:50

In response to LZeeW

‎01-13-2022 03:50

Thanks for the reply.  

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