Help me, error " We found your tracker"

[VietChelsea]

Hello
Trying to connect by brand new fitbit Alta to my phone, bluetooth is on, it keeps saying "We found your tracker! Connecting ot Tracker..." and then nothing happens. I've restarted my phone, restarted the Alta. I've deleted the app and reinstalled it. I've removed the tracker from my app and currently trying to set it up again. Is anyone else having this problem?

[Odyssey13]

Hello and welcome to the forums @VietChelsea

Which phone do you have - Android, iOS or Windows?

Knowing this, we can move this post to that forum area and get you better assistance.

Let us know.

[VietChelsea]

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@Odyssey13 wrote:

Hello and welcome to the forums @VietChelsea

Which phone do you have - Android, iOS or Windows?

Knowing this, we can move this post to that forum area and get you better assistance.

Let us know.

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My phone is Iphone 5S

[Odyssey13]

@VietChelsea were you able to get set up?

I moved this to the iOS forum area.