Help with sync after iOS 13 update

[JenF74]

Hi all, I’ve been following the fixes for HR2 sync issues after the IOS update. The only issue is, i’m unable to see how I log out of the Fitbit app. No matter what I try, I can’t see the settings wheel on my dashboard now that screen set up has changed. I don’t appear to be able to screenshot what I’m seeing, so anyone else that can post a pic of where I start - this would be appreciated.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JenF74.

I've moved your post to iOS board because it's more related to the topic.

I appreciate your participation in the Forums and sharing your concern about the way to log out of the Fitbit app. You can do it by doing the following:

1. Tap the Today tab  , and tap your profile picture.
2. Scroll down and you will see the option to log out. 

If you would like to learn more about the new Fitbit app experience, please check out this help article.

For troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[JenF74]

Thank you Lillyafitbit- I don’t know why I wasn’t seeing that before, but coupled with the uninstall of the app, it is now finally working. Let’s hope it’s not a reoccurring problem. Help much appreciated.

[LiliyaFitbit]

Thank you for your reply, @JenF74. I am sorry for the delayed response. 

I am glad to hear that the issue is resolved. Thank you for your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!