help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Historical data lost after app crashed.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2017 11:53 - last edited on ‎10-05-2017 07:11 by Moderator Alum

‎10-04-2017 11:53 - last edited on ‎10-05-2017 07:11 by Moderator Alum

6 weeks ago, the app crashed, and I had to log back in again. When I did, it had lost 6 months of data and all friend connections. It now won't let me connect with any friends even though I've sent friend requests again these don't show up on their apps. 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎10-05-2017 07:50

‎10-05-2017 07:50

Hello @Cakemac, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, have you updated the Fitbit app to the latest version (2.41)? If so, please check if your friends and the rest of your data is still showing in  the online Dashboard. If they are, please try the following in the app:

 

  • Force-close the app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work after a few tries:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes