Hourly Activity Goal on Charge 3 doesn't match app information

[Nicaidan]

Hi I have a charge 3, just recently I’ve noticed I’m getting different info I.e daily steps app says I’ve done 5 out of 11 hours and Fitbit says 10 out of 11. So it’s not sending the correct info

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nicaidan. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Hourly Activity Goal on your Charge 3 not matching the app information. I am glad to assist you with that. Have you tried to log out and log back in, and then manually sync the tracker?

If the issue persists, I would like to confirm that our team is aware of it and we're working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

If you have any questions, feel free to let me know.

[Nicaidan]

On the hourly activity it’s not recording properly, on my Fitbit on Sunday it said I had done 10 out of my 11 250 steps but on the app it said 5 out of 11, I tried pulling down to sync but wouldn’t update

Nicola

Sent from my iPhone

[LiliyaFitbit]

Hi @Nicaidan, thank you for your reply. 

I appreciate the additional details and your efforts to resolve this. Our team is actively working on this issue and hope to have a fix soon. I am sorry for any trouble, I appreciate your patience and understanding. 

I'll be around if you have any additional questions.