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Hourly Activity Goal steps don't match app information

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‎06-02-2020 06:54 - last edited on ‎06-12-2020 15:56 by

‎06-02-2020 06:54 - last edited on ‎06-12-2020 15:56 by

I’ve been having this problem for a few months now. I use the Fitbit app on my iPhone XI and frequently I take more steps than is required for an hour, my Fitbit device even says so, but this information isn’t conveyed on my app.

 

how do I remedy this?

 

 

Moderator edit: subject for clarity

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‎06-12-2020 15:54

‎06-12-2020 15:54

Hi @JackMc1706, it's nice to see you again in our Community Forums. 

 

I am sorry to hear about your experience with the Hourly Activity goal steps on your device not matching the app. Thanks for trying to resolve this and I am here to assist you. I would like to confirm that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. Be sure to keep the Fitbit app up-to-date as the updates come with new features and bug fixes. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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