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Hourly Activity is not recording after the last update.

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‎03-08-2017 20:03 - last edited on ‎03-09-2017 07:00 by Moderator Alum

‎03-08-2017 20:03 - last edited on ‎03-09-2017 07:00 by Moderator Alum

Since the last update, my 250 steps an hour is not registering. Anyone else have this issue?

 

Moderator Edit: Clarified Subject.

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‎03-09-2017 07:41

‎03-09-2017 07:41

Hello @Natalouann, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

Have you updated the app and synced your tracker lately? Have you experienced this in previous days after syncing your tracker? If so, please let me know. 

 

If after syncing your tracker the Hourly Activity tile is not reflecting your steps, please force-close the app by double tapping on the home button of your phone and swiping up the app. If this doesn't do the trick, please log out from the app, restart your phone and log back in. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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