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Hourly Activity not showing correct information from Blaze.

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‎07-24-2018 11:22 - last edited on ‎07-27-2018 08:17 by Moderator Alum

‎07-24-2018 11:22 - last edited on ‎07-27-2018 08:17 by Moderator Alum

My blaze watch is not recording my 250+ steps per hour, currently 9/9, but when I sync with the app the data does not show on the app on iOS.

 

Also not showing my Sleep in the app or HR rate on the watch.  All was working fine yesterday, no new update of the app or iOS version, not sure what is wrong.  Tried the solutions for HR, off, auto, on, also reset watch, closed app and restarted iPhone.

 

Watch version 17.8.402.1

App version 8.402.1

iOS 11.4.1

iPhone 7

 

Moderator Edit: Clarified Subject.

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‎07-25-2018 07:26 - last edited on ‎07-27-2018 08:18 by Moderator Alum

‎07-25-2018 07:26 - last edited on ‎07-27-2018 08:18 by Moderator Alum

Sleep updated successfully last night on the app, steps per hour and HR still an issue though. 

 

UPDATE:

Hourly goals have now started to sync with the app, no idea why they stopped working or how they have started to work again.

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‎07-25-2018 07:26 - last edited on ‎07-27-2018 08:18 by Moderator Alum

‎07-25-2018 07:26 - last edited on ‎07-27-2018 08:18 by Moderator Alum

Sleep updated successfully last night on the app, steps per hour and HR still an issue though. 

 

UPDATE:

Hourly goals have now started to sync with the app, no idea why they stopped working or how they have started to work again.

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‎07-27-2018 08:19

In response to steveleveridge

‎07-27-2018 08:19

Hello @steveleveridge, I hope you're doing well, it's great to see you around. Smiley Happy

 

I appreciate you have taken the time to reply to your post and let us know all of your issues have now been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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