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Hourly activity & water logs not updating correctly.

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‎12-01-2017 13:21 - last edited on ‎12-04-2017 06:20 by Moderator Alum

‎12-01-2017 13:21 - last edited on ‎12-04-2017 06:20 by Moderator Alum

After updating to latest iPhone app version 2.43.1, the Fitbit app is not recognizing active hours such that it is updated in the app.  Furthermore, it isn’t updating active vs passive time.  When I entered water in the log, it also failed to recognize the accumulated amount consumed on the dashboard.  Both of these features were working yesterday on the previous version.  I updated last night around 10:15 pm est.  I have a Surge Fitbit .

 

Moderator Edit: Clarified Subject.

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‎12-04-2017 06:30

‎12-04-2017 06:30

Hello @Chipola, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, at this moment I would like to ask you for some screenshots detailing what you're reporting so I can forward them to our team. Additionally, please check your online Dashboard to check if your Water logs and your Hourly Activity, if everything seems normal here try the following:

 

  • Force-close the app by double tapping the home button on your phone and swipe up the app. 
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, I'll be waiting for your reply. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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