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Hourly activity and reminders not working after DST

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‎11-05-2023 20:49 - last edited on ‎11-09-2023 16:46 by Fitbit Moderator

‎11-05-2023 20:49 - last edited on ‎11-09-2023 16:46 by Fitbit Moderator

Cannot set time correctly for Hourly Activity Reminders to Move. Worked on 11/4/23 (app version 4.02). Not working today with Daily Savings Time and app version 4.03 loaded. The times shown in the app are incorrect. If I change the start time to 9 AM and the End Time to 6 PM, the time for the reminders is set for 6 AM to 3 PM, not 9 AM to 6 PM

 

This is completely broken. Also my Charge 5 still seemed to be operating on the 9 AM - 6 PM schedule for reminders with app showing 6 AM to 3 PM. Watch said I met my goal and the app said I did not. If you do not correct the issues introduced with the recent app overhaul and do better testing pre-release in the future, you will lose customers.
 
Moderator Edit: Clarified subject
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2 REPLIES 2

‎11-06-2023 07:59

‎11-06-2023 07:59

Agree the hourly metric has completely broken and is a metric I (previously) use daily.  My device and the (new, don't like it) app don't agree on what the hours are set as and when I try to reset the goal in the app it refuses to save as what I choose and changes to other times.  Please fix!  Along with breaking my relationship to my friends and eliminating "step streak" notifications you, are slowly chipping away at all motivational components.  If all I wanted was a step count I can put my phone in my pocket. 

Best Answer

‎11-06-2023 08:20

‎11-06-2023 08:20

For whatever reason, this issue seems to have resolved itself when the clock struck midnight in my time zone (central time) on the day time changed from daylight savings time back to standard time.  No change in app version or iOS version.

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