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Hourly activity goal not syncing if Versa 2 is put on charger

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‎02-09-2021 22:40 - last edited on ‎02-10-2021 14:17 by

‎02-09-2021 22:40 - last edited on ‎02-10-2021 14:17 by

On several occasions I have noticed that if I achieve my hourly step goal and don’t sync my versa 2 with the app before I place it on charge, the current hourly activity goal is not marked as achieved. If I sync after I take it off charge the hourly activity still doesn’t update for the ‘missed’ hour, although all subsequent hours are logged as normal.

Step count appears correct

 

 

Moderator edit: subject for clarity 

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‎02-10-2021 14:16

‎02-10-2021 14:16

Welcome to the Fitbit Community, @hippydippy.

 

Thanks for the details shared in your post. I would like to confirm that this issue has been reported to our team and they are working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. I recommend to keep the app up-to-date as the updates come with new features and bug fixes.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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