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Hourly activity not showing on phone app

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‎10-23-2019 03:58

‎10-23-2019 03:58

Howdy! 

ive has issues with my phone syncing my hourly activity. Yesterday my watch said I had all 12 active hours but on the app it says I only hit 9... 

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‎10-23-2019 05:42

‎10-23-2019 05:42

Hello and welcome to the Fitbit Community @jschultz2 

Im happy you came to the community with your question. I understand you have an issue with your active mins not correctly syncing to your Fitbit App. My suggestion would be to do a restart on your Fitbit Tracker. You can find instructions on how to restart your tracker here: https://help.fitbit.com/articles/en_US/Help_article/1186

If you find that your still experiencing problems with syncing active mins correctly I would try this:

log out of your Fitbit App

shut your device completely down, wait 1-2 mins then restart your device and let it fully load

now log back into your Fitbit App as you normally would with your email address and password 

 

😃 Please let me know if this does indeed resolve your active minutes syncing issue. 

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‎01-07-2020 15:20

In response to SunsetRunner

‎01-07-2020 15:20

Hi, 

 

I am having the same issue. I have followed all the guidelines for logging in and out of app/ resetting Fitbit and removing my charge 3 and readding it. 

nothing seems to be working. I got over 250 steps on 11 out of 11 active hours on my Fitbit but the app/ website is saying 9 hours. The two missing hours also so no steps on the graph displaying my daily steps when I definitely went over the 250 on both hours. 

how do I fix this?

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