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Setup difficulties with Versa 2

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‎01-05-2020 00:10 - last edited on ‎01-07-2020 18:35 by Fitbit Moderator

‎01-05-2020 00:10 - last edited on ‎01-07-2020 18:35 by Fitbit Moderator

My Fitbit versa 2 lost connection approximately a month ago, after trying everything I reset to factory settings.  Attempted to reinstall using the app, however my iPhone XR does not find the Fitbit connection.  The Fitbit continues to remain on download the app in various languages and does not change from this screen.  Please help 

 

Moderator edit: Subject for clarity 

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‎01-07-2020 18:34

‎01-07-2020 18:34

Hi @Sharem, welcome to the Community Forums, sorry for the delayed reply.

 

Thanks for bringing this to my attention and troubleshooting your device prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Keep me posted.

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