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Unable to login to my account

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‎01-05-2020 12:11 - last edited on ‎01-07-2020 18:50 by Fitbit Moderator

‎01-05-2020 12:11 - last edited on ‎01-07-2020 18:50 by Fitbit Moderator

Hello!

I have a Charge 3 and recently deleted the Fitbit app off my phone (iPhone 7). I deleted it because I connected my phone to a new Apple ID and had to redownload the app under the new Apple ID. Since I have redownloaded the app, I am unable to log in to my previous Fitbit account in the app which I had for months before this. I have tried any email I have and any password combo I can think of. I’m not sure what the issue is with logging in. 

 

Moderator edit: Subject for clairty 

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‎01-07-2020 18:49

‎01-07-2020 18:49

Hi @emorganh, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting, seems odd that you're unable to login. To move forward with this situation, can you please let me know if you receive an error message while trying to login or the app simply doesn't load? Have you tried to login in the Fitbit.com dashboard using your Fitbit credentials? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Try to login using your account credentials.

 

Keep me posted. 

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