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Syncing difficulties with Ionic

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‎01-05-2020 13:17 - last edited on ‎01-07-2020 18:54 by Fitbit Moderator

‎01-05-2020 13:17 - last edited on ‎01-07-2020 18:54 by Fitbit Moderator

Have restarted and tried everything to get my Ionic to sync. Will not find on Bluetooth or on my app

 

Moderator edit: Subject for clarity 

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‎01-07-2020 18:54

‎01-07-2020 18:54

Welcome to the Community Forums @SunsetRunner, sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted.

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