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Hourly activity not updating for manually exercises

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‎02-26-2020 06:25 - last edited on ‎02-28-2020 11:34 by Fitbit Moderator

‎02-26-2020 06:25 - last edited on ‎02-28-2020 11:34 by Fitbit Moderator

For the last 1 week, hourly activity is not updating on the fitbit app (IOS) for any manually entered exercise.  This is app related issue.  

 

App used on iphone, version 13.3.1

 

Devices:  Alta HR, Flex 2, Charge 2 HR, Blaze, Surge

 

Moderator edit: updated subject for clarity

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‎02-28-2020 11:33 - last edited on ‎08-31-2024 05:59 by Fitbit Moderator

‎02-28-2020 11:33 - last edited on ‎08-31-2024 05:59 by Fitbit Moderator

Hi @Rns. Welcome to the Community Forums. I'm sorry for the delay.

Thanks for letting me know that your hourly activity goal isn't updating correctly. Let me clarify that any exercise manually logged in the Fitbit app won’t count toward your goal. The ones that count need to be exercises that count towards this goal are the ones started from the exercise app for selected device, or detected automatically by SmartTrack. I'm sorry for this inconvenience and by best advice is to use your Fitbit when working out so all your data can be updated when syncing.

I'll be around, keep me posted.

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‎03-07-2020 16:00

In response to LizzyFitbit

‎03-07-2020 16:00

Before the last app update manually entered excersise DID update the hourly activity tracking in the app. Your answer is wrong 

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