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Hourly activity not updating

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‎08-11-2019 17:31 - last edited on ‎08-12-2019 10:22 by Fitbit Moderator

‎08-11-2019 17:31 - last edited on ‎08-12-2019 10:22 by Fitbit Moderator

Today my steps are registering but my steps

per hour are indicating I haven’t moved

in 5 hours. Any help

 

Moderator edit: updated subject for clarity

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‎08-12-2019 12:23

‎08-12-2019 12:23

Hi @Stthomasjohn. Welcome to the Community Forums.

 

Thanks for bringing this to my attention, and let's work on this together. Just to confirm, may I know if you've reached 250 steps per hour? I'm asking this as although your device is registering your steps, you need to reach 250 steps every hour so the hourly activity can update that information. If that's correct, I'd recommend to verify that the Fitbit app is updated to the latest version and to restart your Fitbit device to refresh its performance.

 

Give it a try and let me know how it goes.

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