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Hourly activity times do not save when edit.

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‎10-29-2017 15:52 - last edited on ‎11-02-2017 05:26 by Moderator Alum

‎10-29-2017 15:52 - last edited on ‎11-02-2017 05:26 by Moderator Alum

Hi I live in the UK and our clocks changed last night. This morning when I synced my Fitbit to the Fitbit app I notest that my hourly activity times had changed from 9am - 7pm to 8am - 6pm. When I've gone to change the times back to how I set it initially, the app keeps changing it to times I don't want so I change it back to the times that I want but the app will not save the changes that I have made. This is very frustrating for me and I would like to make Fitbit aware that the UK's Clocks change twice a year (I also had this problem in March and it wasn't as frustrating). 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎11-02-2017 05:36

‎11-02-2017 05:36

Hello @Leggins, have a warm welcome to the Ftibit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, I have forwarded the information you shared to our team so they can take a better look at this situation, once I have more information to share with you I'll make sure to update the thread accordingly. 

 

Thanks for your patience and understanding, in the meantime if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-11-2017 16:34

In response to MarcoGFitbit

‎11-11-2017 16:34

I live in Nevada and have the same problem: Following the change back to standard time, my iPhone app will not reset the hours that I try for 250 steps. It was always 7am to 8pm prior to the time change . Although the hourly activity goal on my phone is set for 7am - 8pm, the dashboard, hourly activity page, and "hours with 250+ steps" graphic are tracking just 13 hrs (7am-7pm) instead of 14 (7am-8pm). Can you please help me with this? Thank you

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