Hourly steps not syncing and lines on screen

[Glime]

My fitbit charge has gone crazy. It started by not holding a charge for more than 24hr yesterday. Today after charging again, it now has lines throughout the clock face and my hourly steps are not synching to my IOS. I read through the threads and I tried both a standard and long reset, as well as changing clock faces, nothing is giving me a line free screen back, or transferring my steps to the App. After reading through the community thread it looks like this may be a common problem. I appreciate the forum as it provides wonderful information but I'm just not sure what to do next. I love my Fitbit Charge and have only had it 6 months!

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Glime.

I appreciate your participation in the Forums and sharing the issues you're experiencing with your device's screen and hourly steps not syncing. Thanks for trying to resolve this, I totally understand how you are feeling as you love your device and I am here to help. Thank you for your feedback.

Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Due to recent events affecting our operations, we may need more time to respond. I appreciate your patience and understanding.

Let me know if you have any questions.

[Glime]

Thank you so very much!
Patsy

[LiliyaFitbit]

Hi @Glime, thank you for your reply.

I am glad to assist you, thank you for your time and feedback. I am sure our Support team will do their best to help you. Please keep an eye on your inbox.  

I'll be around if you have any additional questions.