04-02-2023
23:45
- last edited on
04-03-2023
19:34
by
LizzyFitbit
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SunsetRunner
04-02-2023
23:45
- last edited on
04-03-2023
19:34
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LizzyFitbit
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Has anyone changed their name and then needed to update the name change on their Fitbit Acct , and how do you make a name change on your Fitbit account.
Moderator Edit: Clarified subject

04-03-2023 19:36
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04-03-2023 19:36
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Welcome to the community forums, @SunsetRunner.
I've moved your post to the iOS App board so we can keep the forums organized. Thanks for sharing your question and let me recommend the following steps to change your name:
- Open the Fitbit app and tap your profile picture.
- Tap the tile with your name.
- Tap Personal then Display Name.
- Under Edit Names, tap the name or user name you want to change and enter your changes.
- Tap Save.

04-05-2023 14:18
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SunsetRunner
04-05-2023 14:18
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“ No matter where you go , there you are “ JDB
04-06-2023
07:28
- last edited on
05-13-2024
12:00
by
MarreFitbit
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04-06-2023
07:28
- last edited on
05-13-2024
12:00
by
MarreFitbit
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Hi there, @SunsetRunner.
Thanks for trying the steps posted above. While this is odd, could you please try changing your name on your online dashboard? Once it gets changed there, it'll automatically change on your Fitbit app. To do this, let's do the following:
- Go to fitbit.com and log into your account.
- Click the gear icon at the upper right corner, then click Settings.
- Under Name, change your name.
- Then scroll down and click Submit to save the changes.

04-06-2023 07:51
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SunsetRunner
04-06-2023 07:51
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Nope ,, tried to change it through through the Dashboard and it did not change my name !
04-10-2023
13:21
- last edited on
05-13-2024
11:07
by
MarreFitbit
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04-10-2023
13:21
- last edited on
05-13-2024
11:07
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MarreFitbit
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Hi there, @SunsetRunner.
Thanks for your efforts and the details provided. This is odd and so I can look into this, please provide me with the following information:
- Do you get an error message? If so, what does it say?
- What is the model and OS version of your phone?
- On the Fitbit app, tap profile picture > Help & Support and let me know the version.

04-12-2023
06:12
- last edited on
04-13-2023
11:12
by
LizzyFitbit
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SunsetRunner
04-12-2023
06:12
- last edited on
04-13-2023
11:12
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LizzyFitbit
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Thanks for asking I’ve included a screenshot of the message that occurs each time I have tried to change the name
Moderator Edit: Personal info removed
04-13-2023
11:16
- last edited on
05-13-2024
11:07
by
MarreFitbit
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04-13-2023
11:16
- last edited on
05-13-2024
11:07
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MarreFitbit
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@SunsetRunner It's good to see you again.
Thanks for the screenshot, it's very helpful. Given this situation, let's try reinstalling the Fitbit app on your iPhone as last resort. To do that, please follow these steps:
- Log out from the Fitbit app.
- Force quit the Fitbit app and uninstall the Fitbit app.
- Reinstall the Fitbit app and reboot your phone.
- Open the Fitbit app and log back into your account.
- Try changing your name one more time.
If the issue persists afterward, let me know the model and OS version of your phone as this will help me to further investigate.

