How do I change my name on Fitbit app?

[SunsetRunner]

Has anyone changed their name and then needed to update the name change on their Fitbit Acct , and how do you make a name change on your Fitbit account. 

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @SunsetRunner.

I've moved your post to the iOS App board so we can keep the forums organized. Thanks for sharing your question and let me recommend the following steps to change your name:

• Open the Fitbit app and tap your profile picture.
• Tap the tile with your name.
• Tap Personal then Display Name.
• Under Edit Names, tap the name or user name you want to change and enter your changes.
• Tap Save.

[SunsetRunner]

I’ve tried this repeatedly and it’s doesn’t work to change the name this way. After the edit and I click save it goes right back to the old name.  


“ No matter where you go , there you are “                     JDB

[LizzyFitbit]

Hi there, @SunsetRunner.

Thanks for trying the steps posted above. While this is odd, could you please try changing your name on your online dashboard? Once it gets changed there, it'll automatically change on your Fitbit app. To do this, let's do the following:

1. Go to fitbit.com and log into your account.
2. Click the gear icon at the upper right corner, then click Settings.
3. Under Name, change your name.
4. Then scroll down and click Submit to save the changes.

[SunsetRunner]

Nope ,, tried to change it through through the Dashboard and it did not change my name ! 

[LizzyFitbit]

Hi there, @SunsetRunner.

Thanks for your efforts and the details provided. This is odd and so I can look into this, please provide me with the following information:

• Do you get an error message? If so, what does it say?
• What is the model and OS version of your phone?
• On the Fitbit app, tap profile picture > Help & Support and let me know the version.

[SunsetRunner]

Thanks for asking   I’ve included a screenshot of the message that occurs each time I have tried to change the name

Moderator Edit: Personal info removed

 

[LizzyFitbit]

@SunsetRunner It's good to see you again.

Thanks for the screenshot, it's very helpful. Given this situation, let's try reinstalling the Fitbit app on your iPhone as last resort. To do that, please follow these steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and uninstall the Fitbit app.
3. Reinstall the Fitbit app and reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Try changing your name one more time.

If the issue persists afterward, let me know the model and OS version of your phone as this will help me to further investigate.