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How do I start the return of my Fitbit scale?

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‎08-10-2020 12:01 - last edited on ‎08-10-2020 12:18 by Fitbit Moderator

‎08-10-2020 12:01 - last edited on ‎08-10-2020 12:18 by Fitbit Moderator

Is there anyway that someone could help me figure out how to get the return initiated I can’t get a hold of anyone from customer support to figure this out but I know I need to get it returned and I don’t want to run past the return date

 

Moderator Edit: Clarified subject

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‎08-10-2020 12:16

‎08-10-2020 12:16

Hi @ItsMe1986. Welcome to the Community Forums.

 

Thanks for trying to get in touch with us. I understand where you're coming from and let me give you a hand. I contacted our Support team on your behalf and I was told that you already have a case created with them. It seems they've sent you an email with more details about your Fitbit scale case. If you've not done so, please check your spam and junk folders so you can reply back to their email. If by any chance you don't find their email, let me know so I can ask them to resend the email. I'm sure they'll be happy to continue assisting you.

 

I'll look forward to your response.

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4 REPLIES 4

‎08-10-2020 12:16

‎08-10-2020 12:16

Hi @ItsMe1986. Welcome to the Community Forums.

 

Thanks for trying to get in touch with us. I understand where you're coming from and let me give you a hand. I contacted our Support team on your behalf and I was told that you already have a case created with them. It seems they've sent you an email with more details about your Fitbit scale case. If you've not done so, please check your spam and junk folders so you can reply back to their email. If by any chance you don't find their email, let me know so I can ask them to resend the email. I'm sure they'll be happy to continue assisting you.

 

I'll look forward to your response.

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‎02-17-2021 13:29

In response to LizzyFitbit

‎02-17-2021 13:29

Hi @LizzyFitbit  I am trying to return my Aria scale too. Could you assist me, please? How do I start?

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‎02-18-2021 08:03

In response to osorio

‎02-18-2021 08:03

@osorio - same answer - you will have to contact Support. 

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‎02-21-2021 12:43 - last edited on ‎06-06-2024 09:35 by Fitbit Moderator

In response to SunsetRunner

‎02-21-2021 12:43 - last edited on ‎06-06-2024 09:35 by Fitbit Moderator

Hi @osorio, welcome on board. @SunsetRunner, thanks for stopping by, your post is very helpful!

@osorio, thanks for joining this thread. If you've not done so, please take a look to the link shared by our friend @SunsetRunner to get connected with our Support team via phone or chat. That way they can check your details and help you to return your Aria Air scale for a full refund.

Have a good day.

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