How long does it take to pair a Fitbit device?

[Mikegf]

Just setting up my new Blaze with iPhone 6s Plus. It reached the 'pairing your tracker' screen but has been stuck there for over 90 minutes now....should I start again?

Cheers

M

Moderator Edit: Clarified Subject.

[DerrickS]

Hi @Mikegf,

Pairing shouldn't take more than just a few minutes. I'd recommend making sure that your iPhone has a strong internet connection and recommend using the instructions here to pair your tracker to your existing Fitbit account.

This should help you out, but keep me posted if you need any additional help. Welcome to the Community!

[Rich_Laue]

My thoughts would be at what step is it hanging?
Does the code show up on the app and Blaze?
Did the app say an update is needed?

[Zesder]

As I use the the same phone to sync two fitbits. I sometimes find syncing doesn't work. The easiest fix I have found is to do a restart on the iPhone. This seems to reset the Bluetooth settings.

[Rich_Laue]

Restarting the phone tests all the hardware and software, a lot of times turning the BT of and back on is enough to reset the BT, give it a try first.

[Taiandmolly]

This does not say how to pair an existing device.

[Rich_Laue]

If you have a device that is already connected to your account, the app should pair it to the phone. If it isn't then go to your ad device screen, and choose to replace the existing device. You will be now adding this device to your account, not as an additional but a replacement. Its basically the same process. 

[Sports-lover]

It’s happened before for me - I remove it whenever it won’t sync

and it’s happening now

what should I do 

 I have ionic 

and it’s been with me for a year (nearly)

[Rich_Laue]

Hello @Sports-lover I'm not sure of the status of your ionic.

You say you removed it, but I'm not sure what it was removed from., Your phone or your Fitbit account.

If removed from the account I would remove it from the phones bluetooth and set it up 

[Sports-lover]

 \Both, the phone and the app

[Rich_Laue]

@Sports-lover I would go back to the iOS board and do a search for the term sync. Simply click the highlighted to start the search..

Choose several of the recent hits with a green check mark that signifies that there is a solution. 

One of them should have a solution that will work for you.

Please do not remove the tracker from your app or Fitbit account. If you want to set it up again, simply choose add device and choose the option to replace the current tracker. 

[Sports-lover]

It’s ok it worked this morning and synced 

And I already knew that, I have had this for a year now and it keeps happening 😊😊😊

UPDATE:

THank you though

[Sports-lover]

THank you though

[MarcoGFitbit]

Hello @Sports-lover, I hope you're doing well, it's nice to see you around. 

I appreciate you have let us know your issue has now been resolved and your device is syncing. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[MollyJM]

Ya the same thing is happening to me I am pairing my alta and it on the we found your tracker screen but its been doing this for like 3 hours I restarted it and the same thing happened what do I do?

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@Mikegf wrote:

Just setting up my new Blaze with iPhone 6s Plus. It reached the 'pairing your tracker' screen but has been stuck there for over 90 minutes now....should I start again?

Cheers

M

Moderator Edit: Clarified Subject.

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