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How to delete in-app Messages?

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‎01-30-2019 08:10 - last edited on ‎01-31-2019 06:17 by Moderator Alum

‎01-30-2019 08:10 - last edited on ‎01-31-2019 06:17 by Moderator Alum

Hi, can someone tell me how to delete old in-app messages? I searched for help, but can’t find support beyond 2015. I have a Charge 3 and on IOS. 

 

Moderator Edit: Clarified Subject.

Best Answer
3 REPLIES 3

‎01-31-2019 06:33

‎01-31-2019 06:33

Hello @AyanaW, have a warm welcome to the Fitbit Community! Smiley Happy

 

I appreciate your participation in the Forums and for posting your question. Please note that at this moment, it's not possible to delete in-app Notifications or Messages. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I would like to encourage you to check @rubyrune's suggested ideato implement this feature. 

 

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎01-31-2019 07:46

In response to MarcoGFitbit

‎01-31-2019 07:46

I'm having this problem as well. I'd be fine if I simply could not delete the message -- but I can't stop the app from giving me a notification for the same message over and over again. So I can't ever tell if I have a new notification or not. I'm on a Surge and I tried restarting the device and also tried shutting off my notifications and then restarting the app. 

Best Answer

‎01-31-2019 08:31

In response to DS424

‎01-31-2019 08:31

I am having the same issue and it is soooo annoying! I have tried changing notification settings, I have logged out and logged back in, but not relief. Fitbit please fix this bug! And please allow us to delete messages too! I started receiving cheesy messages from creepy guys, whom I have since dropped as "friends" but I still have to see their stupid messages every time I log in.  This needs to be fixed. 

Best Answer