Unable to get text Notifications on Charge 2.

[iluvMainStMagic]

I was hoping this update would fix my Charge 2 issue with not receiving text notifications - but it didn't. 

I just updated my iPhone (7) to the latest iOS 12 version, deleted the fitbit app and downloaded it again (assuming I would get this latest updated version), turned my phone off/back on, and had my husband sent me a test text (actually tried 3 tests)......all came through on my phone, but no text notifications on my fit bit  😞   

Has this new iOS app version worked for anyone else?

In the past week I have read numerous posts in the fitbit community on possible fixes, done everything suggested, called customer support who walked me through many of the same steps + some add'l ones, with no fix, and no further offer of help.  They just flagged my file that I'm having this problem.  Text notifications was one of my 3 top uses for my fitbit, now it's 30% of no use to me.  Looking at Apple Watch options.  Sigh...it's a disappointing, costly problem.

Moderator Edit: Clarified Subject.

[macbear]

Same problem 

[MarcoGFitbit]

Hello @iluvMainStMagic, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @macbear, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation. Would it be possible for you to let me know which troubleshooting steps have you tried so far? Have you restarted your Charge 2 and your phone already? This information will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[iluvMainStMagic]

Hi Margo, thank you for your response.  I went through all the possible fixes listed in the forums, including restarting both my fitbit and phone.  Plus, when I called in to Customer Services, Chris took me through some of them again, plus some add'l more in-depth steps.  (I talked with Chris on 1/21/19, at aprox 10:55am in case there are some type of call records to reference, that would be helpful.) 

A couple of days after my conversation with Chris, I found a post from Fitbit about recent updates that had been made to the app, and immediately  re-installed the app, hoping the updates would include the fix I need.  Unfortunately it did not fix the issue.

[iluvMainStMagic]

Some of the add'l things I have tried (from the Fitbit forums community) are:

"1. Unpairing and pairing (Blutooth)

2. Re-installing the app

3. Restarting the Charge 2

4. Removing the device and adding it

5. Pressing the button on the left to enable notifications..."

And:

"Let's try the following step-by-step:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Restart your Charge 2
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Make sure that "Enable Notification Widget" is turned on. This can be found with other notification settings in the Fitbit Android App.
• Turn on "Always Connected" in the Fitbit Android App. What this does is improve the Bluetooth connection between your Charge 2 and your mobile device.
• Verify that you have notifications turned "On" on-device by holding the button on your Charge 2 for two to three seconds when your Charge 2 is displaying its clock face."

 I did some of these steps at least twice before calling Customer Service, and then she walked me through some of them a third time, plus another step or two that were more indepth than these.  I hope this was helpful in letting you know more about what I've tried in order to fix the problem.