How to delete in-app Notifications.

[Jaco167]

i just started using a FitBit again and I have notifications in the app that are more than a 1 and 1/2 years old. 

The Notification icon has a red circle on it that will not go away.

I cannot do anything to these Notifications, Swiping any directions does nothing.

I read older posts from 2017 about this same problem.  was this ever fixed?

anyone know how to remove these old Notification from within the app?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jaco167, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, our team is aware of this situation, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[jennylis032]

I’m having almost the same problem, except I’ve been a regular user for over a year and this problem just started this week. When I open the app, there’s a little red dot at “notifications” and when I tap on it, the red dot is on “messages.”   I only have 2 and they are more than a month old.  The offending red dot disappears until I open the app again. 

This problem seemed to begin when I received a friend request from someone I didn’t know. I declined the request and the red dot has been an unyielding presence ever since.

Ways I’ve attempted to remedy based upon earlier forums where this seemed to be addressed:

Sign out/sign back in

Restart phone

Uninstall/reinstall app

Logged into Fitbit profile in web browser and checked notifications there - cleared one notification which was a new badge, not a message

Disabled notifications for new messages from friends

So far nothing has worked. It drives me insane to have a notification I can’t clear. Please help! 

[MarcoGFitbit]

Hello @jennylis032, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as mentioned earlier, our team is aware of the situation and is even though they might not be able to provide an immediate solution, they're actively working on the issue. 

Thanks for your patience and understanding, I hope you have a great day.