09-23-2018
05:32
- last edited on
09-24-2018
07:44
by
MarcoGFitbit
09-23-2018
05:32
- last edited on
09-24-2018
07:44
by
MarcoGFitbit
When I go under my personal to add age, etc. will not let me add and save tells me I have to edit under something else line if trying to put age saying I have to add a valid height
Moderator Edit: Clarified Subject.
09-23-2018 05:55
09-23-2018 05:55
@Speedy3 I can't reproduce your issue with my app. But this is what I do when an app does wonky things:
See if it works!
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
09-24-2018 07:46
09-24-2018 07:46
Hello @Speedy3, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @LZeeW, thanks for all your help.
@Speedy3, I appreciate you have let us know about this issue affecting your personal information. If you have already tried the troubleshooting steps provided by @LZeeW and the issue still persists, please reply to me with a screenshot of the error you're getting when trying to edit your personal information. This will be very helpful for me to check this further.
Thanks for your patience and understanding, I'll be waiting to hear from you.
12-16-2018 13:15
12-16-2018 13:15
I’m having the same issue. I put in my height and it asks me to put in a birthdate. So I put in my birthdate and it says I need to put in a valid height. Help! So frustrating. I’ve turned off my phone. Deleted the app. Restarted everything and nothing works.
12-17-2018 06:18
12-17-2018 06:18
Hello @KateL1, I hope you're doing well, it's nice to see you around the Fitbit Community.
I appreciate you have taken the time to report this to us. At this moment I would like to ask you to reply with a screenshot of the error you're getting and the screen where you're asked to input your height. This will be very helpful for us to check this further. In the meantime, please go to your Personal Settings on the online Dashboard and edit your height there.
Thanks for your patience and understanding, give this a try and let us know the outcome.
12-17-2018 07:44
12-17-2018 07:44
12-19-2018 07:08
12-19-2018 07:08
Hello @KateL1, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and provided more details about this situation. I understand your concern about it and will be waiting for the screenshots that will definitely be helpful for us to check this further.
Thanks for your patience and understanding, I'll be waiting for your next reply.
12-19-2018 07:44
12-19-2018 07:44
12-26-2018 06:43
12-26-2018 06:43
Hello @KateL1, I hope you're doing well, thanks for coming back.
At this moment, I have forwarded your information to our team so they can take a better look at this situation, once we have more to share about this issue, we'll make sure to post it here in the official Forums. In the meantime, please update the Fitbit app in case you haven't done it yet.
Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to reply.