How to edit my personal information?

[Speedy3]

When I go under my personal to add age, etc. will not let me add and save tells me I have to edit under something else line if trying to put age saying I have to add a valid height 

Moderator Edit: Clarified Subject.

[LZeeW]

@Speedy3  I can't reproduce your issue with my app.  But this is what I do when an app does wonky things:

• I delete the app
• I restart my phone
• I reinstall the app

See if it works!

[MarcoGFitbit]

Hello @Speedy3, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @LZeeW, thanks for all your help. 

@Speedy3, I appreciate you have let us know about this issue affecting your personal information. If you have already tried the troubleshooting steps provided by @LZeeW and the issue still persists, please reply to me with a screenshot of the error you're getting when trying to edit your personal information. This will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[KateL1]

I’m having the same issue. I put in my height and it asks me to put in a birthdate. So I put in my birthdate and it says I need to put in a valid height. Help! So frustrating. I’ve turned off my phone. Deleted the app. Restarted everything and nothing works. 

[MarcoGFitbit]

Hello @KateL1, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to report this to us. At this moment I would like to ask you to reply with a screenshot of the error you're getting and the screen where you're asked to input your height. This will be very helpful for us to check this further. In the meantime, please go to your Personal Settings on the online Dashboard and edit your height there. 

Thanks for your patience and understanding, give this a try and let us know the outcome. 

[KateL1]

Hi,

If it would let me edit and save my height I would. I’ve taken some screenshots for you. Each time I edit something it says I have to edit another piece of information first and won’t let me save anything. There is also a screenshot that says I joined in 2013. I joined in September 2018. So I don’t know where it’s getting this information. All of it seems off like it’s someone else’s info. Thank you for helping. Pics to come.

Sent from my iPhone

[MarcoGFitbit]

Hello @KateL1, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and provided more details about this situation. I understand your concern about it and will be waiting for the screenshots that will definitely be helpful for us to check this further. 

Thanks for your patience and understanding, I'll be waiting for your next reply. 

[KateL1]

The screenshots won’t download to the email so I don’t know how to get them to you. Please advise....

Sent from my iPhone

[MarcoGFitbit]

Hello @KateL1, I hope you're doing well, thanks for coming back. 

At this moment, I have forwarded your information to our team so they can take a better look at this situation, once we have more to share about this issue, we'll make sure to post it here in the official Forums. In the meantime, please update the Fitbit app in case you haven't done it yet. 

Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to reply.