01-11-2018 13:05
01-11-2018 13:05
My Fitbit one restarted itself yesterday at like 11:30pm, resulting in a step total yeaterday of 122 steps. Thus I “lost” about 6,500 steps that I track in the Fitbit iOS app (which then syncs to a weight loss app I use). I can’t seem to manually figure out how to edit the step total in the Fitbit iOS app. I can’t add “steps” as exercise either. I don’t know how to add walking as exercise because I don’t know how far 6,500 steps is. Help!
01-11-2018 14:07
01-11-2018 14:07
You can look at previous days to see how your steps correlate to distance, and then under Log Exercise add "Walk" for the appropriate distance. That is, if on a previous day you took 6,500 steps, look to see what the corresponding distance was, and then enter that as a walk.
01-13-2018 04:25
01-13-2018 04:25
Hello @Wienderful it's nice to see you around, have a warm welcome to the Fitbit Community. It's nice to see you around too @SunsetRunner, I appreciate your help with this situation.
@Wienderful, thanks for bringing this to my attention, have you experienced this issue before? Have you restarted your Fitbit One? To restart your Fitbit One:
If you have already tried that, my best recommendation would be following @SunsetRunner's suggestion to log a "walk" exercise through the Fitbit app. Note that if the amount of steps is higher than you need, you can always edit the exercise by tapping on the ellipsis (...) icon located on the top right corner of the screen. Edit the distance and time to adjust the steps.
I hope this can be helpful, if there's anything else I can do for you please feel free to reply.