01-12-2018
06:46
- last edited on
01-13-2018
03:44
by
MarcoGFitbit
01-12-2018
06:46
- last edited on
01-13-2018
03:44
by
MarcoGFitbit
I got a Charge 2 yesterday and I can’t even get it to finish setting up. I get it connected and enter the code given but then it just stops. It says that it’s connecting but doesn’t do anything. I’ve tried everything- restarting my phone, turning Bluetooth off/on, reinstalling the app, I even charged it overnight. I feel like I’ve tried everything and am getting nowhere!
Moderator Edit: Clarified Subject.
01-13-2018 03:52
01-13-2018 03:52
Hello @ld0921, thanks for joining the Fitbit Community, it's great to see new faces around!
I appreciate you have let me know the troubleshooting steps you have tried in order to try to resolve this issue. At this moment I would like to suggest you the following:
Then, try to set up your tracker once again:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.