Unable to set up Charge 2.

[ld0921]

I got a Charge 2 yesterday and I can’t even get it to finish setting up. I get it connected and enter the code given but then it just stops. It says that it’s connecting but doesn’t do anything. I’ve tried everything- restarting my phone, turning Bluetooth off/on, reinstalling the app, I even charged it overnight. I feel like I’ve tried everything and am getting nowhere!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @ld0921, thanks for joining the Fitbit Community, it's great to see new faces around! 

I appreciate you have let me know the troubleshooting steps you have tried in order to try to resolve this issue. At this moment I would like to suggest you the following:

• Restart your Charge 2, then leave it plugged in and charging.
• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.

Then, try to set up your tracker once again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.