07-24-2018
08:25
- last edited on
07-25-2018
04:47
by
MarcoGFitbit
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07-24-2018
08:25
- last edited on
07-25-2018
04:47
by
MarcoGFitbit
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I am not able to change the face that appears on my I-phone after I Sync. it to my Fitbit.
It shows the amount of exercise and I would like to see number of steps. Other items all seem Ok.
How do I fix it
Tom1941
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.

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07-25-2018 04:49
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07-25-2018 04:49
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Hello @TOM1941, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you to our family!
Thanks for bringing this to my attention. Usually when a tile is not showing in the Fitbit app, in this case the Step tile, is because of two different reasons:
- Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

07-25-2018 04:49
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07-25-2018 04:49
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Hello @TOM1941, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you to our family!
Thanks for bringing this to my attention. Usually when a tile is not showing in the Fitbit app, in this case the Step tile, is because of two different reasons:
- Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

