How to install the Fitbit app on OS Mojave?

[mepanda0]

Not sure if this cold be related to Macs IOS Majave system? Synced a week ago & had Mojave  on computer before that. Had issues with Fitbit 2 ever since I got it for Xmas last year. Have reset numerous times & it either doesnt last or doesnt work.  Assume I need to reset yet again but I dont know how to get the Fitbit app back on my computer after as it's not available in the App Store which is what Fitbit tells you to download from. Does anyone know how to download the App again? Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @mepanda0, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that in a Mac OS environment you will need to download and install the Fitbit Connect Software. Please download it from this link. Note that when we mention the App Store, is referring to the App Store on iOS, not Mac OS. Now, if you're still having trouble syncing your tracker, verify each requirement before moving on to the troubleshooting steps.

• Fitbit Connect is installed. To check, look for an icon with the Fitbit logo near the date and time on your computer screen. If you can't find it, try the set up instructions again in How do I set up my Fitbit device?
• During set up your device connected ("paired") to your Fitbit account successfully. To check, log into your fitbit.com account and click the gear icon in the top right corner. You should see your Fitbit device's name at the top of the menu. If you don't, click the Fitbit Connect icon. Choose Open Main Menu > Set Up a New Device and follow the instructions to pair your device.
• If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To check, go to System Preferences > Bluetooth > Turn Bluetooth On.
• If your computer doesn't support Bluetooth, it can still communicate with your device if you purchase a wireless sync dongle from the Fitbit Store.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.

If your device still won't sync, try the steps below. Note that your fitbit.com dashboard always shows the time of your last successful sync. Just click the gear icon in the top right.

1. Prompt Fitbit Connect to sync with your device:
   1. Click the Fitbit Connect icon and click Open Main Menu.
   2. With your charged Fitbit device nearby, click Sync Now.
   3. You may be asked to sign in to your Fitbit account, after which your device should sync. If you see a message saying your device can't be found, wake it up by pressing its button (most devices) or tapping it (Flex and Zip).
2. (Mac only) If your computer has Bluetooth:
   1. Turn Bluetooth off and back on under System Preferences > Bluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
   2. Try using the wireless sync dongle, available from the Fitbit Store.
3. Restart your device using the instructions in How do I restart my Fitbit device?
4. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect. For instructions see About the Fitbit app.
5. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

I hope this can be helpful, give it a try and keep us posted in case you need anything else.