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How to setup a new Charge 3 in existing account?

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‎10-20-2019 18:25 - last edited on ‎10-21-2019 18:24 by Fitbit Moderator

‎10-20-2019 18:25 - last edited on ‎10-21-2019 18:24 by Fitbit Moderator

I have a new iPhone XR and a  new fitbit XR .. on my old phone a iPhone SE I never received any notifications with new fitbit.  Now I have new phone and won't let me pair it because it wants my old fitbit… how do I attach my Email to this new Charge3

 

Moderator edit: updated subject for clarity

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‎10-21-2019 18:31

‎10-21-2019 18:31

Hi @CaroleI. It's good that the community is growing!

 

Thanks for sharing that you got a new iPhone and Charge 3. Let's work on this together! I've confirmed that your new iPhone XR is a compatible device and since you had an old Fitbit device, I'd recommend to try the following steps:

 

  1. Open the Fitbit app and tap on the profile's icon.
  2. Tap on setup a device and choose your Charge 3.
  3. If your previous Fitbit was a Charge 3, you'll be requested to replace it. Please do so.
  4. Follow the onscreen instructions and wait until the firmware is updated.

 

If you receive any error message or the process gets stuck, feel free to reply back so I can continue helping you out with this.

 

Keep me posted!

Best Answer