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How to sync used alta hr

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‎07-16-2017 17:29

‎07-16-2017 17:29

I am trying to pair my mom's old alta hr to my iPhone 6s; however, neither my phone or ipad is picking up the device. I have followed multiple troubleshooting steps including restarting the app, turning off bluetooth, restarting my phone, and restarting my fitbit. Nothing has fixed this issue. 

 

Am i missing a step? Or does my mom need to do something on her end to unpair the device from her account? 

 

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‎07-16-2017 23:55

‎07-16-2017 23:55

Get your mom to check the bluetooth settings on her phone and delete any connections to the fitbit. It could be that this is blocking connections from your devices.

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