help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't find my profile pic in version 4.0

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2023 03:43

‎09-28-2023 03:43

I can't find my profile pic in version 4.0 of the app.  I can't find my friends with whom I compare weekly step counts.  Can anyone help?

Best Answer
0 Votes
4 REPLIES 4

‎09-28-2023 04:16

‎09-28-2023 04:16

@UptownGuy   The app rollout announcement shows a profile picture in the upper right, but I have a gear icon.  I'm going to flag this post to get moderator attention.  Tap on the You tab in the bottom right of your dashboard, then the Friends option to see your friends.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-28-2023 05:48 - edited ‎09-28-2023 05:52

In response to LZeeW

‎09-28-2023 05:48 - edited ‎09-28-2023 05:52

Hi @UptownGuy, welcome to the community. @LZeeW Thanks for flagging this post. 

Let me just say that this is expected behavior for you people. The app will display a gear symbol for users who haven't switched to Google. If you have previously migrated, the gear will be replaced with your profile picture.

@UptownGuy You must click on the You tab and then search for the picture of two girls running to find your friends. Your friends and their steps will be there.

Best Answer

‎09-28-2023 05:57

In response to EstuardoFitbit

‎09-28-2023 05:57

@EstuardoFitbit   Thank you for the explanation.  I haven't migrated to Google.  This will help me answer other user questions about the profile pic,

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-28-2023 06:14

In response to LZeeW

‎09-28-2023 06:14

@LZeeW You're very welcome, and I'm glad to hear that I can assist you in helping others.

Best Answer